WE ARE OPEN!  ALL SHOPS

Yes, auto service & repair facilities are considered essential businesses and we have taken steps to ensure your safety:

OUR CORONA VIRUS STATUS

Updated: May 19, 2020

Hello everyone! We hope this message finds you and your family well. We want to make sure our customers have the most up-to-date information about what's happening here at Crouch Automotive so you can make the most informed decision about the service and potential repair of your vehicle(s) during this pandemic. So this page is being updated frequently.

As strictly automotive service and repair facilities, we are considered an "essential business" and we are open our normal hours, Mon-Fri. As part of our Covid-19 action plan, no more than 5 customers or vendors will be permitted in the waiting area or service counter areas at one time to ensure we never have more than 10 people gathered together in one location. We also ask you to please respect President Trump's "Coronavirus Guidelines for America" including not coming in if you are sick. We can work with you to make alternate arrangements for you to have your car worked on, like pick-up and/or delivery if necessary.

Conveniently, we already have a way for our customers to schedule an appointment online. Simply click on the link in our menu bar at the top right of your screen to "schedule an appointment" if you'd like to do it online. Please just try to allow 24 hours prior to your desired appointment time so that we can check our schedule, ensure the desired time is available and finally to confirm it with you or change it via email or phone. If you need an appointment right away, that's no problem right now, but you should call to schedule instead of using the online form. We always have waiting and drop-off appointments available.

If you're on the road and have an emergency, you can always have your vehicle towed in at any time, day or night. We use local company, Extreme Towing, their # is 410-920-0818. They work with AAA and other roadside assistance companies.

If you do decide to, or you're presented with the need to come in, rest assured, we are following the CDC's interim guidance for employers as well as that provided at the local, state and federal levels. To reduce potential transmission of the virus among our employees and customers, we are taking the following steps as outlined in that plan:

- We have developed an Infectious Disease Preparedness and Response Plan, which includes cleaning all areas repeatedly throughout the day

- Actively encourage sick employees to stay home (we haven't had any)

- Identify where and how workers might be exposed to COVID-19 at work and respond on an individual basis

- Educate employees about how they can reduce the spread of COVID-19

- Changed counter areas to allow for 6' between customer and employees

And more! This list is not all inclusive and serves to just give you an idea of the types of steps we are taking.

What else are we doing as a company to keep you safe?

The safety of our employees and customers are absolutely our #1 concern. As soon as we heard about this virus, we implemented hand sanitizer stations at the front door of each shop as well as at our coffee stations and customer seating areas. Since those early days, we have taken many additional steps, some of which are outlined here, to ensure everyone is safe in our stores. While no business can really say that they're 100% sure that no one with the virus has or will walk into one of our stores, we can tell you that no one is sick, no one has had any cough or other symptom of the virus or even a cold.

Keeping your vehicle safe and clean is an important part of our plan. At Crouch Automotive we have always used floor mats and seat covers to keep your vehicle as clean as possible. About 1 year ago, we added steering wheel covers to every vehicle we service or repair. We feel steering wheel covers have been instrumental in keeping hand prints off of your wheel and now helping to keep you from coming in contact with anyone who may have moved or road tested your vehicle throughout its time here. Actually, we are so commited to this promise that we monitor it throughout the day. We also ask that if you don't see those 3 pieces in your vehicle, please bring it to the attention of any of our front counter staff or to owners, Dale or Joanna, so we can sanitize your wheel and seat and address it with your mechanic. Any and all customer concerns will be addressed. Also, if you would like us to remove the safety pieces from your vehicle when you come pick it up, please just ask us! We have no problem removing them for you :)

Frequently Asked Questions

We will update this section as questions come in and as we get answers over the next several weeks.

Q: Does Governer Hogan's "stay at home directive" order, in place as of 8:00pm Monday, March 30, mean that I can’t have my vehicle worked on?

A: Automotive repair facilities are still designated essential businesses and we therefore will continue to be open. We do not want to try to interpret the Governor's order, so we encourage you to refer to it to determine in what situations you can bring your vehicle in for service and/or repair. We do know that any and all essential business employees of hospitals, police stations, grocery stores, etc. are able to bring their vehicles in anytime during our open hours if they have a need to bring it in (or have it towed in after hours - leave keys in key drop).

Q. Can I still get my car or truck MD inspected before my tags expire?

A.The MDOT MVA has closed all branches. However, their website directs customers to conduct their business online. They've also extended deadlines and due dates. We believe vehicle registration can be completed online. We are completing MD State Inspections as usual!  We are licensed to inspect vehicles at our Conowingo and North East locations.

Q: If I get my car inspected and motor vehicle is closed, will they waive the 30 day/1,000 mile limit to register your vehicle requirement?

A: We do not believe this requirement has been waived, no. It may be better to hold off on having your car inspected if you aren't planning on registering with motor vehicle within the guidelines online until you are ready to renew or register.

Stay safe everyone! If you have questions, please call or email!

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Visit us at any of our 3 locations:

- All in Cecil County, MD - 

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Click below for this month's "Biggie Special" as well as additional money saving offers:

Specials and Coupons

(Click above words to go to page)

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  To Your Rescue™

Roadside Assistance Program

Now from TECHNET PROFESSIONAL AUTO SERVICE^® we offer 365 days of 24/7 roadside assistance and it is complimentary with your qualifying service.

Here at Crouch Automotive & Diesel, we've made it easy for you to receive help anytime, day or night, with a flat tire, lost keys, empty tank, dead battery or need for a tow. 

It's Simple & Straightforward
When you purchase $25 or more in service from us, you're covered for 365 days when you need a tow-to-safety, lock-out aid, battery jump start, emergency fuel delivery, or flat tire changing assistance.

Click here for additional details about this program

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Who Are We?

We are Crouch Automotive! Local and family owned since 2012. We now have 3 full-service locations, all staffed with quality ASE trained technicians, managers and service writers. Dale and Joanna Crouch are the owners who started this business with just the 2 of them working in Rising Sun, MD.Dale went from being the sole mechanic to leading a crew of over 20 in a short period of time.

We attribute our speedy growth to a love of this County and its people. Second to that, our honesty and integrity. Finally, to our people and our business model. We've been able to acquire new stores by putting people in place at each store that we trust will take care of you - our customers - like we would. So... even if you don't see Dale or Joanna when you walk in the door, at least you know you're talking to someone that we know and trust to be there. That's how we can be successful without having to be in each store at all times.

Our certified technicians and professional service writers and managers will listen to your concerns, diagnose problems, provide you with a maintenance schedule to ensure longevity and optimum performance of your vehicle or complete a major overhaul when needed. There are no vehicle problems, large or small, that we can't handle! Our goal is for you to be happy with our services so that you want to come back over and over again. We offer the following benefits:

• Up to a 2 year or 24,000 mi. parts & labor warranty depending on where the parts are coming from.
• Free roadside assistance and up to 2 tows within 12 months of your last visit at no cost to you
• Monthly "Biggie Special" savings
  
• ASE Certified mechanics and service managers
• Years of hands on diesel truck experience & mechanical ability at our Conowingo location

Experience makes the difference when it comes to working on your vehicle. Dale has worked on most makes and models over his 30+ year career. There aren't too many problems he hasn't seen or solved. He's even been involved in helping manufacturer's diagnose problems. When our technicians are stumped, which doesn't happen too often, they can always call on Dale to solve them. We  employ some of the top mechanics in Cecil County. One of our technicians, Jerry Campbell, has over 35 years experience. We have several top diesel truck techncians and others with certifications from top facilities, colleges and programs.

We are fully insured. Your vehicle is in good hands when you leave it with us. 

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6.0 Powerstroke Head Gasket Replacement

Don't give up on your 2003 - 2007 Ford truck just because the head gaskets have lifted. Give us a call, we can have your heads resurfaced and examined and/or pressure tested as well as ARP reinforced head studs installed. We have the capabilities at Crouch Automotive to bullet proof your 6.0. We've developed a combination that ensures longevity, reliability & performance second to none. Many, many happy customers!

Although we specialize in 6.0's, we are not limited to them. We have experience in 6.4 Powerstroke, 12 & 24 Valve Cummins, Common Rail Cummins, etc. Whatever your diesel needs are, we can accomodate you at Crouch Automotive.

Looking to upgrade or simply get your work truck back on the road? Give us a call today! We can help!

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Check out our Facebook page by clicking on the below link: 

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Check out our reviews on Google, Facebook, SureCritic and more!

We love when we get reviews. They help us better understand how we are doing and how our employees are doing. We hope they are good and that you are pleased with the service you received.

If you do have an issue in any of our stores, we encourage you to reach out to the owners, Joanna or Dale Crouch, before it gets to a point where you are not satisfied and walking away upset. We want to fix it! Please, please ask for one of us, we want to help you!