YES, WE'RE OPEN - ALL SHOPS

Updated: April 1, 2020 @ 3:00pm

Hello everyone! We hope this message finds you and your family well. We want to make sure our customers have the most up-to-date information about what's happening here at Crouch Automotive so you can make the most informed decisions about the service and potential repair of your vehicles during this pandemic. So this page is being updated often.

As you may know, Governor Hogan issued an order that all "non-essential" business close at 5pm on 3/23/20. As strictly automotive service and repair facilities, we are considered an "essential business" and will remain open as long as we are able to. By government mandate, facilities that repair or maintain vehicles are considered essential services. No more than 5 customers or vendors will be permitted in the waiting area or service counter areas at one time to ensure we never have more than 10 people gathered together in one location. We also ask you to please respect President Trump's "Coronavirus Guidelines for America" including not coming in if you are sick or simply to socialize (sorry!).

For now, our open hours will not change, so you can still refer to our normal business hours here on our website or on Google for each of our 3 stores. We have never been open on the weekends and that won't change. Conveniently, we already have a way for our customers to schedule an appointment online. Simply click on the link in our menu bar at the top right of your screen to "schedule an appointment." Please try to allow 24 hours prior to your desired appointment time so that we can check our schedule, ensure the desired time is available and finally to confirm it with you or change it via email or phone. If you're on the road and have an emergency, you can always have your vehicle towed in, in that case you do not need an appointment. We always have waiting and drop-off appointments available.

If you do decide or you're presented with the need to come in, rest assured, we are following the CDC's interim guidance for employers as well as that provided at the local, state and federal levels. To reduce potential transmission of the virus among our employees and customers, we are taking the following steps as outlined in that plan:

- Develop an Infectious Disease Preparedness and Response Plan which includes cleaning all areas repeatedly 

- Actively encourage sick employees to stay home (we haven't had any)

- Identify where and how workers might be exposed to COVID-19 at work and respond on an individual basis

 - Educate employees about how they can reduce the spread of COVID-19

And more! This list is not all inclusive and serves to just give you an idea of the types of steps we are taking.

What else are we doing as a company to keep people safe?

The safety of our employees and customers is absolutely our #1 concern. Last week we implemented hand sanitizer stations at the front door of each shop. So as soon as you enter, you are greeted by a sign asking you to please sanitize before approaching our sales counters. Please don't be offended by this. It is not to make anyone feel uncomfortable or put off or to single anyone out as perhaps not being clean. We know everyone has increased hand washing and taken other measures to limit their exposure. However, we feel this one small step adds just one more level of safety.

Keeping your vehicle safe and clean is an important part of our plan. At Crouch Automotive we have always used floor mats and seat covers to keep your vehicle as clean as possible. About 1 year ago, we added steering wheel covers to every vehicle we service or repair. We feel those steering wheel covers have been instrumental in keeping hand prints off of your wheel and now keeping you from being concerned about who may have been inside your vehicle and what they've touched. If you don't see those 3 pieces in your vehicle, please bring it to the attention of any of our front counter staff or to owners, Dale or Joanna, so we can sanitize your wheel and address it with the mechanic. We are taking this very seriously and any and all customer concerns will be addressed.

Frequently Asked Questions

We will update this section as questions come in and as we get answers over the next several weeks.

Q: Does Governer Hogan's "stay at home directive" order, in place as of 8:00pm Monday, March 30, mean that I can’t have my vehicle worked on?

A: Automotive repair facilities are still designated essential businesses and we therefore will continue to be open. We do not want to try to interpret the Governor's order, so we encourage you to refer to it to determine in what situations you can bring your vehicle in for service and/or repair. We do know that any and all essential business employees of hospitals, police stations, grocery stores, etc. are able to bring their vehicles in anytime during our open hours if they have a need to bring it in (or have it towed in after hours - leave keys in key drop).

Q. Can I still get my car or truck MD inspected before my tags expire?

A.The MDOT MVA has closed all branches. However, their website directs customers to conduct their business online. We believe vehicle registration can be completed online, which would mean there would be no reason to extend current requirements. We also spoke with our local contact and he said we could continue to complete MD Inspections as usual, which we will do!  We have been approved to and we are performing MD inspections at our Conowingo and North East stores. 

Q: If I get my car inspected and motor vehicle is closed, will they waive the 30 day/1,000 mile limit to register your vehicle requirement?

A: We do not believe this requirement has been waived, no.

Stay safe everyone! If you have questions, please call or email!

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Visit us at any of our 3 locations:

- All in Cecil County, MD - 

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Click below for this month's "Biggie Special" as well as additional money saving offers:

Specials and Coupons

(Click above words to go to page)

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  To Your Rescue™

Roadside Assistance Program

Now from TECHNET PROFESSIONAL AUTO SERVICE^® we offer 365 days of 24/7 roadside assistance and it is complimentary with your qualifying service.

Here at Crouch Automotive & Diesel, we've made it easy for you to receive help anytime, day or night, with a flat tire, lost keys, empty tank, dead battery or need for a tow. 

It's Simple & Straightforward
When you purchase $25 or more in service from us, you're covered for 365 days when you need a tow-to-safety, lock-out aid, battery jump start, emergency fuel delivery, or flat tire changing assistance.

Click here for additional details about this program

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Who Are We?

We are Crouch Automotive! Local and family owned since 2012. We now have 3 full-service locations, all staffed with quality ASE trained technicians, managers and service writers. Dale and Joanna Crouch are the owners who started this business with just the 2 of them working in Rising Sun, MD.Dale went from being the sole mechanic to leading a crew of over 20 in a short period of time.

We attribute our speedy growth to a love of this County and its people. Second to that, our honesty and integrity. Finally, to our people and our business model. We've been able to acquire new stores by putting people in place at each store that we trust will take care of you - our customers - like we would. So... even if you don't see Dale or Joanna when you walk in the door, at least you know you're talking to someone that we know and trust to be there. That's how we can be successful without having to be in each store at all times.

Our certified technicians and professional service writers and managers will listen to your concerns, diagnose problems, provide you with a maintenance schedule to ensure longevity and optimum performance of your vehicle or complete a major overhaul when needed. There are no vehicle problems, large or small, that we can't handle! Our goal is for you to be happy with our services so that you want to come back over and over again. We offer the following benefits:

• Up to a 2 year or 24,000 mi. parts & labor warranty depending on where the parts are coming from.
• Free roadside assistance and up to 2 tows within 12 months of your last visit at no cost to you
• Monthly "Biggie Special" savings
  
• ASE Certified mechanics and service managers
• Years of hands on diesel truck experience & mechanical ability at our Conowingo location

Experience makes the difference when it comes to working on your vehicle. Dale has worked on most makes and models over his 30+ year career. There aren't too many problems he hasn't seen or solved. He's even been involved in helping manufacturer's diagnose problems. When our technicians are stumped, which doesn't happen too often, they can always call on Dale to solve them. We  employ some of the top mechanics in Cecil County. One of our technicians, Jerry Campbell, has over 35 years experience. We have several top diesel truck techncians and others with certifications from top facilities, colleges and programs.

We are fully insured. Your vehicle is in good hands when you leave it with us. 

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6.0 Powerstroke Head Gasket Replacement

Don't give up on your 2003 - 2007 Ford truck just because the head gaskets have lifted. Give us a call, we can have your heads resurfaced and examined and/or pressure tested as well as ARP reinforced head studs installed. We have the capabilities at Crouch Automotive to bullet proof your 6.0. We've developed a combination that ensures longevity, reliability & performance second to none. Many, many happy customers!

Although we specialize in 6.0's, we are not limited to them. We have experience in 6.4 Powerstroke, 12 & 24 Valve Cummins, Common Rail Cummins, etc. Whatever your diesel needs are, we can accomodate you at Crouch Automotive.

Looking to upgrade or simply get your work truck back on the road? Give us a call today! We can help!

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Check out our Facebook page by clicking on the below link: 

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Check out our reviews on Google, Facebook, SureCritic and more!

We love when we get reviews. They help us better understand how we are doing and how our employees are doing. We hope they are good and that you are pleased with the service you received.

If you do have an issue in any of our stores, we encourage you to reach out to the owners, Joanna or Dale Crouch, before it gets to a point where you are not satisfied and walking away upset. We want to fix it! Please, please ask for one of us, we want to help you!