North East - Conowingo - Rising Sun
Maryland State Inspections & Emmission Repairs
Crouch Automotive
ph: 410-378-5555
alt: 410-287-5821
Joanna
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OUR CORONA VIRUS STATUS
It's business as "usual" here at Crouch Automotive. We're thankful to say we're open our normal business hours and have been throughout this pandemic. Our new normal is not exactly what it once was, but our basic mission and purpose remains the same. We're here to help you in your time of need, when your car or truck lets you down, we're here to pick you up! We're also here to service that car or truck regularly in hopes of avoiding that potential failure.
We want to make sure you have the most up-to-date information about what's happening here at Crouch Automotive so you can make the most informed decision about the service and potential repair of your vehicle(s) as this pandemic continues and perhaps one day comes to an end!
As part of our Covid-19 response plan and the Governor's directive, we will all be wearing a mask and all customers and visitors will also be asked to wear a mask upon entry at all of our locations. No more than 10 people will be gathered together in one location in any of our buildings and we ask that you please respectfully socially distance yourself at least 6' from others while inside. If, for whatever reason, you cannot come in, we are happy to work with you to make alternate arrangements for you to have your car worked on, like pick-up and/or delivery if necessary. We would much rather help accomodate you then take a chance on spreading this disease, so if you think you've been infected or have tested positive, but still need your vehicle serviced or repaired, just give us a call or send us an email and we will figure out how together!
If you're on the road and have an emergency, you can always have your vehicle towed in at any time, day or night. We use local company, Extreme Towing for tows, their # is 410-920-0818. They work with AAA and other roadside assistance companies. If you have been to us previously and you want to take advantage of our roadside assistance, please call that number before calling for a tow truck and they will help guide you. That # is below.
The safety of our employees and customers are absolutely our #1 concern. As soon as we heard about this virus, we implemented hand sanitizer stations at the front door of each shop as well as at our coffee stations and customer seating areas. Since those early days, we have taken many additional steps, some of which are outlined here, to ensure everyone is safe in our stores. For example we now offer sanitizing wipes as soon as you walk in to our stores as well as sanitizer. While no business can really say that they're 100% sure that no one with the virus has or will ever walk into one of our stores, we can tell you that no one is sick, no one has reported any cough or other symptom of the virus.
Keeping your vehicle safe and clean is an important part of our plan. At Crouch Automotive we have always used floor mats and seat covers to keep your vehicle as clean as possible. About 1 year ago, we added steering wheel covers to every vehicle we service or repair. We feel steering wheel covers have been instrumental in keeping hand prints off of your wheel and now helping to keep you from coming in contact with anyone who may have moved or road tested your vehicle throughout its time here. Actually, we are so commited to this promise that we monitor it throughout the day. We also ask that if you don't see those 3 pieces in your vehicle, please bring it to the attention of any of our front counter staff or to owners, Dale or Joanna, so we can sanitize your wheel and seat and address it with your mechanic. Any and all customer concerns will be addressed. Also, if you would like us to remove the safety pieces from your vehicle when you come pick it up, please just ask us! We have no problem removing them for you :)
Stay safe everyone! If you have questions, please call or email!
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~ All of our Stores are located within Cecil County, MD ~
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Click below for this month's "Biggie Special" as well as additional money saving offers:
(Click above words to go to page)
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Now from TECHNET PROFESSIONAL AUTO SERVICE® we offer 365 days of 24/7 roadside assistance and it is complimentary with your qualifying service.
Here at Crouch Automotive & Diesel, we've made it easy for you to receive help anytime, day or night, with a flat tire, lost keys, empty tank, dead battery or need for a tow.
It's Simple & Straightforward
When you purchase $25 or more in service from us, you're covered for 365 days when you need a tow-to-safety, lock-out aid, battery jump start, emergency fuel delivery, or flat tire changing assistance.
Click here for additional details
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We are Crouch Automotive! Formed by local couple, Dale & Joanna Crouch, opening our first store in Rising Sun, MD in February of 2012. Fast forward to 2020 and we are proud to say we now have 3 full-service locations in Cecil County. All stores are staffed with quality ASE trained technicians, managers and service writers.
We attribute our speedy growth to a love of this County and its people. Second to that, our honesty and integrity. Finally, to our people and our business model. We've been able to acquire new stores by putting people in place at each store that we trust will take care of you - our customers - like we would. So... even if you don't see Dale or Joanna when you walk in the door, at least you know you're talking to someone that we know and trust to be there. That's how we can be successful without having to be in each store at all times. However, we're still very involved with the business on a daily basis.
Our certified technicians and professional service writers and managers will listen to your concerns, diagnose problems, provide you with a maintenance schedule to ensure longevity and optimum performance of your vehicle or complete a major overhaul when needed. There are no vehicle problems, large or small, that we can't handle! Our goal is for you to be happy with our services so that you want to come back over and over again. We offer the following benefits:
Experience makes the difference when it comes to working on your vehicle. Dale has worked on most makes and models over his 30+ year career. There aren't too many problems he hasn't seen or solved. He's even been involved in helping manufacturer's diagnose problems. When our technicians are stumped, which doesn't happen too often, they can always call on Dale to solve them. We employ some of the top mechanics in Cecil County. One of our technicians, Jerry Campbell, has over 35 years experience. We have several top diesel truck techncians and others with certifications from top facilities, colleges and programs.
We are fully insured. Your vehicle is in good hands when you leave it with us.
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Check out our reviews on Google, Facebook, SureCritic, Angie's List and more!
We love when we get reviews. They help us better understand how we are doing and how our employees are doing. We hope they are good and that you are pleased with the service you received.
If you do have an issue in any of our stores, we encourage you to reach out to the owners, Joanna or Dale Crouch, before it gets to a point where you are not satisfied and walking away upset. We want to fix it! Please, please ask for one of us, we want to help you!
CROUCH AUTOMOTIVE
CROUCH AUTOMOTIVE FORMERLY FOSTER'S AUTO
(BETWEEN WAL-MART & I-95 ON 276)
152 NORTH EAST ROAD
NORTH EAST, MD 21901
410-287-5821
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We report all repairs and service to:
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For the 2020 season, we have continued to support the league with our sign as seen here on the side of the building:
Unfortunately, the fair has been cancelled for 2020 due to the Corona Virus. We are very sad we all won't get to enjoy the fair this year and pray things will be back to "normal" in 2021 so the fair can go on.
We had a great time again in 2019 with our booth, located just inside the main building. We enjoyed seeing old friends and new, customers and family. The rain finally stayed away, but wow was it HOT! We sponsored the Sunday diesel truck pulls and had a great time watching them run. Once again we had several employees and friends run derby cars. Maybe more then we've ever had, which was awesome! Congratulations to all the winners and participants at the fair from years past!
We support local spay/neuter education and programs. We not only give money to dog and cat charities, but we give of our time as well. It's a love Joanna has had since she was very young. Please help reduce the number of cats & dogs in animal shelters by spaying and neutering your own pets!
Copyright 2012 Crouch Automotive, LLC. All rights reserved.
Crouch Automotive
ph: 410-378-5555
alt: 410-287-5821
Joanna